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Customer Success Associate, Marketing Technology

Tailwind is a visual marketing software tool loved by 200,000+ brands, businesses, and influencers.  Today, our software makes marketing on Pinterest and Instagram easier and more effective. But we’re still far from achieving our mission of making world-class marketing easy for everyone.  That’s where you come in...

We’re looking for a Customer Success Associate to help our members make the most of the Tailwind web and mobile platform.  

What you'll do...

  • Communicate with customers, help them reach their marketing goals, diagnose and resolve their technical problems quickly
  • Constantly look for ways to delight our customers on a wide scale
  • Be the voice the customer by gathering and communicating feedback to influence our product and education roadmap
  • Be on the lookout for new features ideas customers will come to love
  • Write technical knowledge base articles to proactively answer questions

About you...

  • Experienced:  You've worked in tech support or customer service for at least a year
  • Empathetic helper:  Patience and empathy are two of your best virtues
  • Humble learner:  You absorb data and feedback easily to improve and adapt quickly
  • Gifted written communicator:  You have a knack for explaining technical situations via email, chat or social media
  • Juggler:  You're comfortable working with multiple online tools, apps, and evolving processes
  • Techie:  You love technology and look for opportunities to teach others about it
  • "Pinner" / "Grammer":  You use Pinterest or Instagram and see the value in them
  • Can work a unique shift:  Because we strive to give our customers world-class service (even on the weekends), this shift covers Monday through Thursday and Saturdays

About us...

  • We have a big mission:  Make world-class marketing easy for everyone
  • We are all owners (literally):  We take responsibility, don’t pass blame, and don’t rest until the problem is solved
  • We're a small, growing team of 22 data nerds and startup veterans (hailing from Google, Youtube, and Merrill Lynch)
  • We're growing fast:  Over 100% year-over-year, with quickly rising profits and churn near 0%
  • We invest in our culture and people:  Generous health insurance that includes domestic partners, work from home freedom, team activities, 401K contribution, comprehensive onboarding programs, free food, etc.
  • We have no room for ego or a sense of entitlement
  • We’re multi-office:  Most of our team members work in our headquarters in Oklahoma City, while many of us call our New York City office home.  We also have remote members in Australia, Seattle, and North Carolina
  • We’re radically transparent:  Sharing new ideas and plans, giving feedback, and making everyone feel welcome in every conversation
  • We believe our industry’s lack of diversity hurts us all and work hard to foster a company culture that’s inclusive and appreciative of everyone’s talent, authenticity, and ideas — regardless of our differences

** Learn more about life at Tailwind -- including our perks, people, and culture:  https://www.tailwindapp.com/careers **

 

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PLEASE NOTE:

We have a uniquely transparent compensation model based on our culture and values. You can learn more about our Tailwind Open Compensation System here: www.tailwindapp.com/about/open-compensation. While applying, we'll ask you for your target compensation level and use this strictly to screen out candidates who aren’t feasible. It will not / does not impact what we offer any candidate.

Tailwind is proud to be an equal opportunity employer and will consider all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

 

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