Our mission at Tailwind is to make world-class marketing easy for everyone. Your mission is to find a company culture where the success of the customer comes first, so you can help customers do amazing things. You get excited talking to customers, learning about their needs and how they make decisions, and ultimately helping them reach their goals. You treat your customers like family, and love welcoming new family members into the fold.
We are seeking a Customer Success Manager to join our rapidly expanding team.
At Tailwind, the Customer Success team plays a critical role, advocating for our members with our Product, Engineering, Marketing and Sales teams. Every encounter with a member is a chance for us to learn more about how we can serve them better. Customer Success leads that charge, helping us learn faster as a team.
In particular, Customer Success serves five key functions at Tailwind:
This position will be our first Customer Success team member based outside of the U.S., helping to forge a plan as to how we can better support international members.
This will require working during hours where the U.S. team will be offline, so this individual must be exceptionally self-directed and motivated. Other key responsibilities to success in this role will include:
A working proficiency with the following topics will help you standout:
Please note: Due to the remote / international nature of this role, we will be hiring for this position on a contract basis.
Join the Tailwind Team
We serve over 150,000 businesses, large and small in helping them grow through visual social networks, such as Instagram and Pinterest. We are only getting started, though. Our mission is big and we intend to achieve it.
We are a very close-knit, fast-moving and diverse team that helps each other, learns from one another, and challenges each other to accomplish extraordinary things. With all of the challenges we face day-to-day, there is absolutely no room for egos or any sense of entitlement. We value transparency within the team whether that's sharing new ideas, giving feedback or creating an inclusive environment where anyone can join in on any conversation to everyone's benefit.
Tailwind is proud to be an equal opportunity employer and will consider all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.